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Generations Bank

Debit Card Fraud Reminder

It is important to monitor your accounts closely for fraudulent activity. Please notify Generations Bank immediately if you notice any suspicious activity in your account. Generations Bank also utilizes FraudWwatch Plus which tracks unusual activity on your debit card and will alert you of suspicious activity.

FraudWatch Plus

Important Phone Numbers
For LOST or STOLEN debit cards call (800) 264-5578 outside of normal business hours. During regular business hours contact Generations Bank at 402-266-5931.

To respond to a call from Fraud Prevention Services or notify us of out of state or unusual transactions that you want authorized, FraudWatch Plus Customer Service is available 24/7 at (866) 842-5208 or outside the USA call collect at (701) 461-2551.

Account Protection

Feel assured knowing that you have round-the-clock protection against the increasingly savvy perpetrators of debit card fraud. That's because the debit cards we issue at Generations Bank are protected by FraudWatch Plus. This product uses industry leading technology, tools and expertise to manage fraud similar to what your credit card company may be using to help protect you.

Trained analysts will watch for suspicious activity on your behalf 24/7,365 days a year. When a transaction is not consistent with your usual card activity, you will get a call from "Fraud Prevention Services" to verify the authenticity of the transaction.

Fraud is a serious business, and can hit anytime. That is why we are always on guard to detect and prevent fraud from happening to you.

Please remember...
It is important that Generations Bank has your current phone numbers on file so you can be reached by Fraud Prevention Services in the event that suspicious or out of the ordinary card activity is recognized on your account.

If you will be traveling internationally or outside of your normal geographic area, contact us first and we will make sure your card is working for you while you travel.

If you ever get a call from "Fraud Prevention Services," know that they are doing their job to prevent potential fraudulent use of your debit card.

Fraud Prevention Services will only ask for the last four digits of your social security number. They will NEVER ask for the following information:

  • Your full card number
  • The expiration date on your card
  • Your card's PIN number
  • The CVC code on the back of your card
  • Your full social security number

Added Protection

For your own ease of mind go to v.me and sign up to have any of your Visa cards including your Generations Bank debit card for activity. Once your account is set up you can be notified through a text message or emails that your Visa debit or credit card is being used. If you get notification that it is being used without your authorization you can call the FraudWatch Plus number to report unauthorized activity.

Generations Bank
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